Empathize with those affected and let them know everything is operating as normal.
Posted Jan 11, 2023 - 18:44 UTC
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Jan 11, 2023 - 18:34 UTC
As you continue to work through the incident, update your customers frequently.
Posted Jan 11, 2023 - 18:40 UTC
When your product or service isnโ€™t functioning as expected, let your customers know by creating an incident. Communicate early, even if you donโ€™t know exactly whatโ€™s going on.
Posted Jan 11, 2023 - 19:10 UTC